Refund policy

Returns

We accept return requests made within 14 days after your order has been delivered.

To be eligible for a return, your item must be unworn, unused, undamaged, and returned in its original packaging with all original tags and accessories. You will also need your receipt or other proof of purchase.

To request a return, contact us at support@icon-state.com. We aim to respond within 72 hours.

Approved returns are handled by our return partner. Customer service will provide a return form containing the applicable return address and return instructions. Returns sent without the return form provided by customer service will not be accepted.

Return shipping

Customers are responsible for all return shipping and packaging costs. The exact cost depends on the package size, the shipping method selected, and the location from which the package is returned. ICON STATE does not provide prepaid return labels for standard returns.

Please retain your return tracking information until your return has been inspected and processed.

Earrings and hygiene-sensitive products

For hygiene reasons, earrings that have been opened, worn, removed from their original packaging, or otherwise show signs of use cannot be returned or refunded. Other hygiene-sensitive products must remain unopened, unused, and in their original sealed packaging to qualify for a return.

Sale items

Sale items can be returned under the same eligibility requirements and process described in this policy.

Exchanges

Eligible items may be exchanged after customer service approves the request. For a voluntary exchange, the customer is responsible for the return shipping costs. Shipping of the approved replacement item is free.

Incorrect or damaged items

Please inspect your order when it arrives. If you receive the wrong item or an item that is damaged on arrival, contact support@icon-state.com as soon as possible and include your order number and clear photographs of the item and packaging. We will review the issue and provide the appropriate next step.

Refunds

We will notify you after your return has been received and inspected. If the return is approved, the refund will be issued to the original payment method within 30 days after receipt, inspection, and approval of the return. Your bank or payment provider may need additional time to post the refund to your account.

This voluntary return policy does not limit any rights or refund timelines that cannot be excluded under applicable law.

Shipping delays, loss, or damage in transit

All purchases are made pursuant to a shipment contract. Risk of loss passes to the customer when the order is properly transferred to the carrier, except where prohibited by applicable law. ICON STATE is not responsible for carrier-caused delay, loss, or damage after that transfer.

If tracking shows an unexpected delay, loss, or damage, contact support@icon-state.com. We will open an investigation with the carrier and assist with the available resolution. A carrier investigation does not guarantee a refund or replacement unless required by applicable law.

Contact

ICON STATE
Rendementsweg 20A
3641 SL Mijdrecht
The Netherlands

KVK: 93573197
VAT ID: NL866454615B01
Email: support@icon-state.com

Our business address is not a return address. Use only the return address provided on the approved return form.